Returns & Exchanges - Choisi Watch

Returns & Exchanges

Intention to return must be informed by writing to no later than 2 days after receipt of goods. Watch must be shipped back to us no later than 5 days after receipt of goods.

All returns must be accompanied by proof of purchase and must be unworn, straps un-punched, watch unmodified etc.

Goods are classified as faulty if they are received damaged or not working.

Please note that items that are damaged as a result of wear and tear or improper usage are not considered to be faulty and replacement of any parts will be chargeable on a case by case basis.

Refunds will only be made after accessing the condition of the watch upon return. Please note that charges will apply in the event the strap is used or the watch is scratched or damaged due to whatsoever reasons other than manufacturer’s defects.

We are able to tell signs of improper usage from the overall condition of the watch and by testing it on specialised watch testing equipment.

Refund can only be in the same form of currency used for the purchase. For example, if the item was purchased with a credit card, refund will be issued in the same currency to the same card.

Please note that the buyer will bear all shipping charges both ways in the event of return/exchange under circumstances not due to manufacturer’s defects.

For all faulty items outside of our Returns Policy, please contact


We are confident of the quality of the merchandise that we carry. That said, in spite of countless tests and certifications, nothing is entirely immune to errors. All products sold here are covered under a warranty period of 2 years. The warranty begins from the date of purchase and covers any manufacturing or material defects.

The warranty does not cover the following parts and conditions:


Watch straps/bracelets

Damage caused by mistreatment/improper handling, normal wear and tear

Unauthorised service

Water seepage caused by carelessness / improper handling / improper storage of the watch

Please visit our Service Centre or send email to if you need assistance in after-sales service.

Service Centre

For assistance in after-sales service and for all return issues, please visit/attention to:

52 Taman Warna

Singapore 276380

T. (65) 6557 0057

Operating hours:

Monday-Friday, 9:00-18:00.

We are closed on weekends and Public Holidays.